Privacy Policy

This Privacy Policy explains how Thread House handles personal data when you use our website, contact us, or request tailoring, alteration, remodelling, or upcycling services. It applies to inquiries, consultations, project assessments, bookings, and related communications connected with our workshop operations in Chennai.

Policy guidance

This introduction outlines how the policy is organized and where to find key information.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

How We Use Data

We use personal data to respond to inquiries, assess garments and materials, prepare quotes, manage consultations, obtain design approval, carry out alteration or remodelling work, arrange collection, process payments, maintain records, improve website performance, and meet legal or accounting obligations. We may also use information to communicate about project status, fit reviews, and any follow-up needed to complete the agreed work.

We process data only for purposes connected with our services and operations.

Service Providers

We may share personal data with service providers that support website hosting, communications, payment processing, record management, or other operational functions. Where a project requires outside assistance, such as delivery or technical support, we share only the information needed for that task and expect recipients to handle it under appropriate confidentiality and security obligations.

Operational partners receive only the information needed for their role.

Legal Disclosure

We may disclose personal data where necessary to comply with law, respond to lawful requests, protect our rights, investigate misuse, or support the enforcement of agreements. We may also share information when needed to establish, exercise, or defend legal claims.

Disclosure may be required for compliance, dispute handling, or lawful requests.

Your Rights

You may ask us to access, correct, update, or delete certain personal data, or to object to processing in limited circumstances. Some requests may not be granted where we must keep information for legal, contractual, accounting, or security reasons. We may need to verify your identity before acting on a request.

Available rights depend on the nature of the request and applicable Indian law.

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the data or issue concerned. We may ask for information needed to confirm your identity and locate the relevant records. If a request cannot be fully satisfied, we will explain the reason where required by law.

Requests are handled after identity checks and a review of the information involved.

Retention

Project records, communication history, and payment-related information are retained for the period needed to complete the service, manage follow-up, and meet accounting or legal obligations. When data is no longer required, we delete it or anonymize it where practical. Some records may be kept longer if needed to resolve disputes, maintain business records, or comply with law.

We keep information only for as long as needed for service, recordkeeping, or legal purposes.

Policy Updates

If we make material changes, we will update the policy on this page and may provide additional notice where appropriate. The revised version applies from the stated effective date. Continued use of the website after an update means the revised policy will govern future processing, subject to applicable law.

We review this policy when our practices, services, or legal obligations change.

Personal data

Data We Collect

We may collect contact details, project details, garment photographs, measurement information, fit preferences, order and payment records, communication content, and technical data such as device and browser information. Where a customer supplies garments or materials for assessment, we may also process information about the condition, construction, and suitability of those items for alteration, remodelling, or upcycling.

The data we collect depends on inquiries, bookings, and workshop interactions.

Data sources

How We Collect Data

We collect data from project inquiries, consultation calls, email messages, contact forms, workshop visits, booking arrangements, payment activity, and follow-up communications. We may also generate internal notes from garment and material assessments, design approval steps, and fit or finish reviews carried out during the course of a project.

Most information comes directly from the customer during the service process.

Cookie types

Cookie Types

Cookies may include session cookies that help the site function during a visit, preference cookies that remember basic settings, and analytics cookies that help us understand how the site is used. We may also use similar technologies for security, form handling, and service improvement. Cookie use is kept to standard website functions unless additional consent or notice is provided.

We use a limited set of cookies for operation, security, and basic analytics.

User controls

Cookie Controls

You may manage cookies through your browser controls and, where available, any on-site preference tools. Blocking some cookies may affect form submission, session continuity, or basic site performance. We do not rely on cookies to collect more information than is needed for ordinary website operation and usage analysis.

Browser settings can be used to limit or remove cookies, subject to site functionality.